Salon Policies

 

Policies
In an effort to construct equality, fairness, and consideration to both Shear Couture Salon Boutique and each and every client, the policies below have been developed and will be strictly enforced to ensure well-timed and suitable salon operations. Shear Couture Salon Boutique realizes that there are unforeseen and uncontrollable circumstances that can occur and will be considered. However, we do not guarantee that the consideration of these circumstances will result in any exceptions to salon policies.
 
Appointment Scheduling
Shear Couture Salon Boutique is a “By-appointment-only” salon, therefore  all appointment request will be considered provided it is within salon hours of operation and that there are appropriate times available to perform the desired services. While there is no preferred time frame to book appointments it is advised to schedule well in advance for best availability.

Security Deposit
Effective December 1, 2011 a $25 security deposit will be required at the time the appointment is scheduled via phone or online. The $25 security deposit does go toward the scheduled service and the balance is due at the time of service. Security deposits are refunded only if the client cancels or reschedules at least 24 hours (during salon business hours) prior to the current scheduled appointment time.
The security deposit becomes non-refundable when…
1.        An appointment is rescheduled more than once within a one week period (if rescheduling is due to tardiness of a previous appointment)
2.        the client simply does not show up for scheduled  appointment or fails to call to cancel or reschedule at least 24 hours prior to the current scheduled appointment time.
3.        Late arrivals are unable to reschedule within a one week period of current appointment date/ time. * please note the I will make every effort to service clients arriving after the 10 minute grace period however other clients arriving on time at their scheduled appointment time will be priority.
 
24 Hour Cancellation/ rescheduling Policy
Security deposits are transferred to all rescheduled appointments providing the request to reschedule is made 24 hours (during salon business hours) prior to the current scheduled appointment.
 All cancellations and rescheduling request must be received and confirmed 24 hours (during salon business hours) prior to the scheduled appointment time. Failure to do so will result in the security deposit being non-refundable.  *If cancellations are submitted and received within 24 hours a refund of the security deposit will be given.
 
No Call No Show
Clients who simply do not show up for scheduled appointment or fails to call to cancel or reschedule at least 24 hours (during salon business hours) prior to the current scheduled appointment time loses total security deposit. A New deposit will be due to secure any future appointments.
 
 Late Arrival Policy
As a courtesy to all clients, an effort is made so that all salon treatments are completed as scheduled.  Clients are given a 10 minute grace period for all scheduled appointments. If you are running late, please give a courtesy call so that arrangements can be made to best accommodate you. Arriving late will likely limit the time allocated for service. It will lessen the effectiveness and most importantly your pleasure and enjoyment.
* please note the I will make every effort to service clients arriving after the 10 minute grace period however other clients arriving on time for their scheduled appointment will be priority.
Should a client arrive after the 10 min grace period and service is unable to be rendered due to tardiness a new appointment will need to be scheduled.
Clients can reschedule within one week of the missed appointment to avoid the loss of the security deposit, the client’s security deposit will be transferred to the new appointment date and time. If for any reason the client is unable to reschedule within one week of the missed appointment, the original security deposit will become non-refundable and a new deposit will be required for future appointments. 
 
***please note that seating is limited and   reserved for guest being serviced, thanks for your understanding***

 

 

Salon Hours

MondayClosed
Tuesday9am - 7pm
Wednesday9am - 7pm
Thursday9am - 7pm
Friday9am - 7pm
Saturday8am - 4pm
SundayClosed